It was a major storm and in a fertility program, if a delay in opening or a closing is going to occur, that means planning. Major planning. IVF (in vitro fertilization) retrievals can't be put off or postponed. The retrievals need to be done at certain times and that timing is crucial to ensure the highest chances of success- a pregnancy for each of our patients.
I was looking for some pictures to post on Facebook of our RMACT team members who braved the storm to come in and do their jobs- to take care of our patients.In fact, they came in the night before the storm and stayed so they could be there in the morning. One of our team members shared an email from me that really spoke to how our team works- as a family.
RMACT Team Cares For Their Patients Despite the Storm
Here's an inside look as to how RMACT managed the storm. First, an email from our CEO, Robin Mangieri, to our RMACT team members that showed up in the middle of a blizzard to take care of our patients:
Tonight I ran into the little market in my town to grab some essentials to weather the storm (eggs, guacamole, cookies and Diet Coke are the essentials in our house). I ran into one of the moms I know from around town, who has two kids. I don't know this woman very well but since it was so busy we were chatting for a while on line at the checkout counter. She was saying how crazy her day was and asked me how my day was going. I told her I spent most of my day working on preparing for the storm – making arrangements for staff, rescheduling patients, talking through decisions about which office to open and when, etc. She asked what I did in my job and I told her. I continued to say how we had all of you staying overnight for 1-2 nights so we can be there for our patients who needed to have their IVF retrievals done, storm or no storm. She was incredulous. She couldn't believe people would take those kinds of risk and take the time out of their lives to be there for our fertility patients. She was in awe and confided in me that she had gone through IVF to conceive her second child. She actually welled up with tears thinking about the sacrifice of "those incredible people" who were willing to give of themselves in this way. So, incredible people - thank you for staying and working and taking such excellent care of our patients. I am sure there will be sleepless nights for many of our patients tonight and seeing you all there will certainly be a welcome sight in the morning.
I hope you have a restful night. We stocked the kitchen for you- so rest, eat up and be careful.
And thank you again for being so special.
Email Expressions of Thank You to RMACT Team
Next, the thank you email sent to our entire RMACT team, from our Medical Director, Mark Leondires, MD:
Thanks to ALL who prepared, planned, and stayed through the storm!
We maintained our dedication to excellent patient care with poise and professionalism.
Please know that I personally continue to be impressed by our team.
To all of you that worked, from all of us that did not work…
THANK YOU, AND YOU, AND YOU, AND YOU and your families.
Why did I share this? Wouldn't you want to know how devoted, dedicated and passionate your fertility program was about your care? Add how deeply appreciative our team is of each other and it all adds up to one thing.
RMACT is more than a team, it's a family.